Melkonian and Associates, doing business as The Crash Lawyer (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information you provide when visiting our website, https://thecrashlawyer.com (the “Site”).

1. Information We Collect

a) Information You Provide
We collect personal information when you:
✔ Fill out our contact or case evaluation forms
✔ Use our chatbot or live chat
✔ Communicate with us directly through the Site

Information collected may include:
✔ Full name
✔ Email address
✔ Phone number
✔ Case or accident details
✔ Any other information you submit voluntarily

b) Information Collected Automatically
We also collect certain data automatically using tools such as Google Analytics, including:
✔ IP address
✔ Browser and device information
✔ Pages visited and interaction history
✔ Referral source (e.g., search engine or social media)
✔ General location based on IP

2. How We Use Your Information
We use the information collected to:
✔ Respond to legal inquiries and case submissions
✔ Communicate with you about services or case updates
✔ Analyze and improve Site functionality and performance
✔ Ensure the security and integrity of our systems
✔ Comply with applicable laws and regulations

3. How We Share Your Information
We do not sell or rent your personal information.
We may share data with:
✔ Service providers, such as website hosting, chatbot platforms, analytics providers (e.g., Google), and CRM tools
✔ Our internal team, including attorneys and support staff evaluating your case
✔ Authorities, when legally required or to protect rights, safety, or property

All third-party partners are expected to protect your information in accordance with industry standards.

4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
✔ Enable website functionality
✔ Measure and analyze traffic through Google Analytics
✔ Improve user experience

You can disable cookies in your browser settings or opt out of analytics tracking via Google’s Opt-Out Browser Add-on.

5. Data Security
We use reasonable administrative and technical safeguards to protect your information. However, no method of online transmission or storage is 100% secure.

6. Your Rights and Choices
You have the right to:
✔ Request access to your personal data
✔ Ask us to correct, update, or delete your information
✔ Opt out of marketing communications
✔ Contact us with questions or concerns about your data

To exercise your rights, email us at [email protected]

7. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

8. Children’s Privacy
We do not knowingly collect personal information from individuals under the age of 16. If we become aware of such collection, we will take steps to delete the information.

9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of the Site indicates your agreement with the revised policy.

10. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact:
Melkonian and Associates
117 S Albany Ave, Tampa, FL 33606
Email: [email protected]
Phone: (813)-212-2000